Department of Communication
Center for Communication and Health
I am a Professor in the Department of Communication Studies in the School of Communication and a faculty member in the Center for Communication and Health. I also have a courtesy appointment in the Division of Health and Biomedical Informatics in the Department of Preventive Medicine in the Feinberg School of Medicine. I was previously a faculty member in the College of Information Sciences and Technology (IST) and a founding faculty member of the Center for Integrated Healthcare Delivery Systems (CIHDS). I received my Ph.D. from the Bren School of Information and Computer Science at the University of California, Irvine in 2003 in what was then the Computing, Organizations, Policy, and Society group (now part of the Department of Informatics). My PhD co-advisors were Paul Dourish and Wanda Pratt.
My primary research interests are at the intersections of Medical Informatics and Computer-Supported Cooperative Work (CSCW). I am particularly passionate about how we can improve the delivery of care through the use of collaborative health information technologies (HIT). Most of my current research focuses on understanding how we can implement HIT to better support collaboration in clinical settings such as intensive care units, emergency departments and other highly collaborative and information-intensive environments. I am also starting to examine how we can improve collaboration amongst individuals to support their health and wellness activities. I publish my research in both the Medical Informatics and CSCW communities (for my specific research interests - please go here). I primarily utilize qualitative methods in my research projects because I am particularly interested in understanding the details of people's work in order to more effectively integrate HIT into their workflows. I have received the American Medical Informatics Association's Diana Forsythe Award in 2002 and 2010. I am also a Fellow of the American College of Medical Informatics (ACMI). My research has been supported by sponsors including the National Science Foundation (NSF), Lockheed Martin Corporation, The Commonwealth Fund, and National Network of Libraries of Medicine Mid-Atlantic Region, and CIHDS. Through my research, I hope to provide a better understanding of collaboration and collaborative technologies in healthcare to researchers and practitioners in medical informatics, CSCW, and other fields.
I am also interested in building bridges between the Medical Informatics and Human-Computer Interaction (HCI) research communities (CSCW is part of the broader HCI field). I firmly believe that the only way that we can successfully address the numerous challenges that we face in designing and implementing HIT is by taking an interdisciplinary research approach. Both the Medical Informatics and HCI communities have much to offer each other but also "speak" different languages and have different research focuses (some papers about bridging this divide are here, here, and here). To help address some of these challenges, I have started a Doctoral Consortium meeting currently funded by the NSF at the American Medical Informatics Association (AMIA) Annual Meeting (2014 CfP). The goal of the Doctoral Consortium is to bring PhD students from a variety of disciplines (computer and information sciences, clinical sciences, social sciences) together to introduce them to the field of medical informatics and to the type of interdisciplinary research that is taking place in the field. I currently serve on the Health Information Technology Research (HITR) Study Section for the Agency for Healthcare Research and Quality. I am also Co-Chair for AMIA's Student Design Challenge (SDC). Through the SDC, we hope to motivate students to come together in interdisciplinary teams to address a particular design challenge.
(WISH 2016) to
be held at CHI